Aviation Business Journal Official Publication of the National Air Transportation Association Board of Directors Chairperson Greg Schmidt Pentastar Aviation Waterford, MI Vice Chairperson Jeff Ross Ross Aviation Denver, CO President Martin Hiller NATA Washington, DC Treasurer Guy Hill, Jr. Hill Aircraft and Leasing Corporation Atlanta, GA Secretary Scott Owens McClellan Jet Services McClellan, CA Past Chairperson Andrew Priester Priester Aviation, LLC Wheeling, IL Randall D. Berg King County International Airport Seattle, WA Clara Bennett Boca Raton Airport Boca Raton, FL Curt Castagna Aerolease/Aeroplex Group Van Nuys, CA Gary Dempsey Jet Aviation Holdings USA, Inc Teterboro, NJ Dennis Fox Executive Jet Management Cincinnati, OH Clive Lowe Atlantic Aviation Services Arlington, VA Larry Jorash Signature Flight Support Orlando, FL Christian Sasfai TAC Air Dallas, TX Larry Wade Golden Isles Aviation St. Simons Island, GA Publisher Martin Hiller Editor Shannon Chambers Editorial Director Timothy Obitts Contributing Editors Maryanne Arthur www.justwritesolutions.com Alexandra Connole Amy Hornaday Ellen M. Miller Karissa Uko Art Direction/Design Laurel Prucha Moran Blue Room Design www.blueroomstudio.com Advertising Sales Shannon Chambers
[email protected] President’s Message By Martin H. Hiller Perspectives By Timothy Obitts Remembering Howard Gammon, Founder of Gammon Technical Products By Colin Bane NATA’s Presidents Council Member Spotlight FBO Customer Loyalty: Driven by Three Internal Cultural Elements By John L. Enticknap and Ron R. Jackson The Problem of Illegal Charter in the On-Demand Air Transportation Industry By David T. Norton Return on Safety By Benjamin J. Goodheart, Ph.D. Summit Aviation By Paul Seidenman & David J. Spanovich Duncan Aviation’s Straight Talk About ADS-B Leveraging Social Media to Grow Your Aviation Business By Karissa Uko FAA Defines Elements of Maintenance and Common Areas of Confusion By Carol E. Giles 21st New NATA Members Cover photo by: STEPHANIE MILLER, CAPTURE NOW STUDIOS DISCLAIMER The information in this publication is general in nature, is prepared strictly for informational purposes, and is not intended to serve as legal, accounting, financial, insurance, investment advisory, aviation operation or safety, or other professional advice as to any reader’s particular situation. Readers are encouraged to consult with competent legal, financial, insurance, investment advisory, aviation, and/or other professional advisors concerning specific matters before making any decisions. Statements of fact and opinion are the responsibility of the authors alone and do not imply any opinion on the part of the officers, employees, and/or members of NATA. Publication of any advertisement in this magazine is not an endorsement of the vendors or advertisers nor of the products advertised. COPYRIGHT & TRADEMARK NOTICE 818 Connecticut Avenue, NW, Suite 900 Washington, DC 20006 800/808-6282 • Fax 202/452-0837 www.nata.aero © 2018. National Air Transportation Association, Inc. All rights reserved. All articles, stories, and other content (including but not limited to text, graphics, layout, and design) (the “Content”) of this magazine are the intellectual property of NATA and/or of its licensors and are protected by United States copyright, trademark, and other intellectual property laws. No Content may be copied, modified, published, broadcast or otherwise distributed without the prior written permission of NATA or the licensor of such Content. “NATA” and “NATIONAL AIR TRANSPORTATION ASSOCIATION” are registered trademarks of NATA. “AVIATION BUSINESS JOURNAL” are trademarks of NATA. Century: Fuel QC Management By Michael France 5 7 9 15 23 27 35 42 49 70 75 77 79 SUMMIT AVIATION page 42 1st Quarter 2018 Issue 1 | Volume 16
1Q 2018
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