3rd Aviation Business Journal Official Publication of the National Air Transportation Association Board of Directors Chair Jeff Ross Ross Aviation Denver, CO Vice Chair Curt Castagna Aerolease/Aeroplex Group Van Nuys, CA President Gary Dempsey NATA Washington, DC Treasurer Guy Hill, Jr. Hill Aircraft and Leasing Corporation Atlanta, GA Secretary Scott Owens McClellan Jet Services McClellan, CA Past Chair Greg Schmidt Pentastar Aviation Waterford, MI Clara Bennett Boca Raton Airport Boca Raton, FL Dennis Fox Executive Jet Management Cincinnati, OH Clive Lowe Atlantic Aviation Services Arlington, VA Andrew Priester Priester Aviation, LLC Wheeling, IL Christian Sasfai TAC Air Dallas, TX Larry Wade Golden Isles Aviation St. Simons Island, GA Director Emeritus Martin Hiller Marathon Jet Center Marathon, FL Quarter 2018 Issue 3 | Volume 16 page 15 General Aviation to the Rescue President’s Message By Gary Dempsey Perspectives By Timothy Obitts A Capitol View By Rebecca Mulholland NATA Internship: One Path, Two Journeys By Michael Paul and Courtney Bishop General Aviation to the Rescue By Colin Bane A Recipe for Cooking Up a Great Customer Service Experience By John L. Enticknap and Ron R. Jackson Has Your Charter Company Been Damaged by a Competitor Cutting Corners? By Alison L. Squiccimarro Just Culture and the Role of Accountability By Benjamin J. Goodheart, Ph.D. Fifteen Shades of Grey By John McGraw Golden Isles Aviation By Paul Seidenman & David J. Spanovich NATA Buyers’ Guide NATA Calendar of Events Publisher Gary Dempsey Editor Shannon Chambers Editorial Director Timothy Obitts Contributing Editors Maryanne Arthur www.justwritesolutions.com Alexandra Connole Amy Hornaday Ellen M. Miller Karissa Uko Art Direction/Design Laurel Prucha Moran Blue Room Design www.blueroomstudio.com Advertising Sales Shannon Chambers
[email protected] State Tax Changes By Nel Stubbs Top 500 Airport Activity Ranking By Mark Chambers NATA Presidents Council Member Spotlight Aviation Business Conference Wrap-Up By Ellen Miller Safety 1st New NATA Members DISCLAIMER The information in this publication is general in nature, is prepared strictly for informational purposes, and is not intended to serve as legal, accounting, financial, insurance, investment advisory, aviation operation or safety, or other professional advice as to any reader’s particular situation. Readers are encouraged to consult with competent legal, financial, insurance, investment advisory, aviation, and/or other professional advisors concerning specific matters before making any decisions. Statements of fact and opinion are the responsibility of the authors alone and do not imply any opinion on the part of the officers, employees, and/or members of NATA. Publication of any advertisement in this magazine is not an endorsement of the vendors or advertisers nor of the products advertised. COPYRIGHT & TRADEMARK NOTICE 818 Connecticut Avenue, NW, Suite 900 Washington, DC 20006 800/808-6282 • Fax 202/452-0837 www.nata.aero © 2018. National Air Transportation Association, Inc. All rights reserved. All articles, stories, and other content (including but not limited to text, graphics, layout, and design) (the “Content”) of this magazine are the intellectual property of NATA and/or of its licensors and are protected by United States copyright, trademark, and other intellectual property laws. No Content may be copied, modified, published, broadcast or otherwise distributed without the prior written permission of NATA or the licensor of such Content. “NATA” and “NATIONAL AIR TRANSPORTATION ASSOCIATION” are registered trademarks of NATA. “AVIATION BUSINESS JOURNAL” are trademarks of NATA. Update: DEF Contamination By Michael France 5 7 9 11 15 27 29 37 46 50 59 73 75 76 80 83 97 99
2018 3Q
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