The Future is Now: Flight Standards Service Realigns Continued from page 27 and with better care and quality. I hope and expect that your experiences with Flight Standards will be similar. I also hope and expect that you will see us continue to improve. You’ve probably heard it said that “the future is now.” What that means to me—and for the FAA Flight Standards Service as a healthy organization—is that the future is the result of what we do right now. I want to see us get better still at practicing our new cul- tural norms and creating a Flight Standards Service that is truly agile, efficient and consistent in our service to you. We owe you that; we are ready to deliver. John S. Duncan Executive Director, Flight Standards Service John S. Duncan is the Executive Director, Flight Standards Service. As Executive Director, he oversees the development, coordination, and execution of policies, standards, systems, and procedures; public rules, regulations, and standards; and program plans that govern the operations, maintenance, and airworthi- ness of all U.S. civil aircraft, including those of U.S. flag carriers and foreign carriers when operating in and over the United States, its territories and possessions. His oversight responsibilities also include proficiency and certification of air agencies (flight schools/maintenance bases) and of qualified airmen (other than air traffic control personnel). Prior to assuming his duties as Flight Standards Service Executive Director, Mr. Duncan served as the Deputy Executive Director, Flight Standards Policy Oversight. In this capacity, he shared the Executive Director’s responsibil- ity for administering and managing the full range of policy development, implementation, integration and evaluation across the organization. He provided executive direction and oversight over the following: International Programs and Policy, Unmanned Aircraft Systems, Organizational Resources and Program Management, Air Transportation, Aircraft Maintenance, Flight Technology and Procedures, Flight Standards Training, Regulatory Support, Civil Aviation Registry, and General Aviation and Commercial Divisions. Mr. Duncan joined the FAA as an Aviation Safety Inspector in Cincinnati, Ohio in 1986. LEARN MORE The Realignment Toolkit: The Realignment Toolkit is designed to provide a one-stop shopping point for infor- mation on realignment. Our intent is to provide as much information as possible to everyone. https://www.faa.gov/about/office_org/ headquarters_offices/avs/offices/afx/realignment_info/ New Flight Standards Service Websites: The Flight Standards Service websites have been updated to provide additional information. We offer both internal and external versions that provide links to the functional area offices. https://www.faa.gov/about/office_org/ headquarters_offices/avs/offices/afx/ Rapid Response Team: The Rapid Response Team (RRT) responds quickly to any issues that arise from realignment. These could include: information tech- nology access issues, routing/coordination, roles and responsibilities, work stoppages, applicant issues, etc. To contact the RRT, you have the following options: Email: [email protected] Telephone number (external stakeholders): 888-283-8944. Note: All modes of communication with the RRT are monitored 8:00am - 8:00pm Eastern time zone. InFO 17010, Federal Aviation Administration’s (FAA) Flight Standards Service Reorganization: https://www.faa.gov/other_visit/aviation_industry/ airline_operators/airline_safety/info/ all_infos/media/2017/InFO17010.pdf Aviation Business Journal | 4th Quarter 2017 29
